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HEIDENHAIN Service

Helpline hours

Monday – Thursday
7:00 a.m. – 4:30 p.m.

Friday
7:00 a.m. – 3:00 p.m.

On-call service

Monday – Thursday
4:30 p.m. – 8:00 p.m.

Friday
3:00 p.m. – 8:00 p.m.

Saturday and holidays
8:00 a.m. – 6:00 p.m.

The HEIDENHAIN Helpline – Your direct line to us!

The qualified technicians of the HEIDENHAIN Helpline will gladly provide you with support and advice.

When calling us, please have the device model and HEIDENHAIN ID number at hand.

Helpline for technical support

Telephone

E-mail

Encoders / machine calibration

+49 8669 31-3104

service.ms-support@heidenhain.de

NC programming

+49 8669 31-3103

service.nc-pgm@heidenhain.de

NC support

+49 8669 31-3101

service.nc-support@heidenhain.de

PLC programming

+49 8669 31-3102

service.plc@heidenhain.de

Lathe controls

+49 8669 31-3105

service.lathe-support@heidenhain.de

HEIDENHAIN Helpline for complaint management, service agreements, and fundamental questions about servicing

Telephone

E-mail

Coordination team

+49 8669 31-3135

service.orderheidenhainde